Shipping Policy

1. Order Processing & Dispatch

• Processing Time: Orders are typically processed within 1 to 3 business days (excluding weekends and public holidays).
  
  
• Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.
  
  

2. Shipping Rates & Delivery Estimates

• Shipping charges and estimated delivery timelines for your order will be calculated and displayed at checkout.
  
  
• Delivery times are estimates and start from the date of dispatch. Unexpected carrier delays, weather conditions, or local holidays may affect actual delivery times.
  
  

3. Inspection & Order Issues (Damages or Wrong Items)

• Inspecting Your Order: Please inspect your package upon arrival.
  
  
• Damaged or Incorrect Items: If you receive a defective, damaged, or incorrect item, please contact us immediately at support@herboqure.com so we can evaluate the issue and make it right.
  
  

4. Non-Delivery & Delayed Shipments

• If your order is not delivered within the required or estimated timeframe, or if you experience tracking issues, please contact our support team.
  
  
• Your purchase is protected under applicable consumer protection laws regarding non-delivery or items not arriving as described.
  
  

5. Return Shipping & Order Changes

• Return Shipping Costs: Unless stated otherwise or required by applicable consumer protection laws, customers are responsible for return shipping costs for change-of-mind returns.
  
  
• Returns & Exchanges: Items must be returned unworn/unused, in their original condition and packaging with tags attached. Before sending any item back, please contact us first to initiate a return or exchange request.
  
  
• Cancellations: To request an order cancellation before dispatch, please reach out to customer support as soon as possible.
  
  

6. Contact Us